Ck1991 FAQ – Frequently Asked Questions & Full Answers

No, only one account can be registered per mobile number. Attempting to create multiple accounts may result in all accounts being suspended and any accumulated bonuses being forfeited.

Click the "Forgot Password" option on the login page. An OTP will be sent to the mobile number or email you registered with. Enter the code to set a new password — the whole process takes under 3 minutes.

Some features are restricted until your mobile number is verified. Large withdrawals require KYC verification (national ID). This is done to keep your account secure.

The name provided at registration cannot be changed easily, as it is tied to identity verification. If you genuinely need to update it, contact our support team and submit a request with supporting documents.

You can use the self-exclusion or account closure option in Settings. To permanently close your account, contact the support team for assistance. Before closing, make sure all your balance has been withdrawn.

Yes, all ck1991 support is available in Bengali. You can reach us in Bengali via live chat, email, or any other channel. We build everything with Bangladeshi users in mind.

Log in to your account and go to the "Deposit" section. You can add funds via mobile banking or bank transfer. Select your preferred payment method, enter the amount, and follow the on-screen instructions. Your balance is typically updated within 5–15 minutes.

The minimum deposit on ck1991 is BDT 500. This minimum must be met to qualify for the welcome bonus. Limits may vary depending on the payment method used.

Your balance is typically updated within 5–15 minutes. During peak times it may take a little longer. If more than 30 minutes have passed, contact the support team with your payment reference number.

ck1991 does not charge any deposit fees. However, your bank or mobile banking provider may apply their own transaction charges — this depends on the respective service provider's policy.

Yes, you can make multiple deposits in a day. As part of responsible gaming, you also have the option to set a deposit limit for yourself, which can be activated from your account settings.

No, all deposits must be made from your own mobile banking or bank account. Deposits from third-party accounts are not accepted and may be returned.

Standard withdrawals are processed within 1–4 hours. VIP members receive faster payouts. Your first withdrawal may take up to 24 hours due to the verification process.

The minimum withdrawal is BDT 500. The maximum limit depends on your account level and verification status. VIP members enjoy higher withdrawal limits.

First, check that your account verification is complete. Then confirm that the bonus wagering requirements have been met. If the issue persists, contact us via live chat with your request ID.

ck1991 does not charge fees on standard withdrawals. However, a small processing fee may apply if you exceed a certain number of withdrawals per month. See the terms and conditions for full details.

For security and anti-money laundering reasons, withdrawals are generally recommended via the same method used for deposit. However, alternative methods may be approved in special cases — contact support for assistance.

Your welcome bonus is credited automatically when you make your first deposit after registering — no code required. The bonus is up to 100% of your deposit amount, capped at BDT 10,000.

Wagering requirements must be met before withdrawing a bonus. The welcome bonus wagering is just x5 — meaning if you receive a BDT 1,000 bonus, you need to place a total of BDT 5,000 in bets. Once the requirement is fulfilled, the full bonus amount can be withdrawn.

Yes, bonuses generally need to be used within 7 days. Once expired, a bonus is automatically cancelled. The validity period for each bonus is stated in the offers section.

You'll receive a referral bonus when a friend registers using your referral link and makes their first deposit. Check the promotions page for bonus amounts and terms.

ck1991 offers weekly cashback. If you have a net loss during the eligible period, a portion is returned to you as cashback. The higher your VIP level, the higher your cashback rate.

You can enter a code in the "Referral/Promo Code" field during registration. If you already have an account, there may be an option to enter a code on the promotions page or in your account settings.

You can bet on thousands of local and international sports including cricket, football, and kabaddi. Sports Betting, Live Casino, slots, table games, and esports are all available.

Yes, live betting is available at ck1991. Odds update in real time as the match progresses, and you can place bets at any moment. Live scores and statistics are also available.

The minimum bet generally starts from BDT 10, though it may vary depending on the game or betting market. Maximum bet limits are also determined by your account level.

Confirmed bets cannot normally be cancelled. However, if the Cash Out feature is available, you can settle your bet before the match ends. The Cash Out option is not available on all markets.

If a match is cancelled or postponed, your stake is generally refunded. For single bets, the full amount is returned; for parlay bets, the cancelled event is calculated at odds of 1.0.

Yes, ck1991 uses 256-bit SSL encryption. Your personal information and financial transactions are handled with the highest level of security. We conduct regular third-party security audits.

Go to the "Security" section in your account settings. Enable "Two-Step Verification" and verify your mobile number. From that point on, an OTP will be sent with every login.

Change your password immediately and contact us via live chat. We will secure your account right away. Review your login history and log out any unrecognized devices.

No. ck1991 does not sell or share your personal information with third parties. Information may be disclosed to authorities where required by law. See our privacy policy for full details.

ck1991 App Website App Page You can download directly from the website. The Android APK can be installed directly. iOS users can use the web app or Progressive Web App.

Yes, the mobile app includes all the features available on the website — plus extras like push notifications, biometric login, and faster loading times.

On Android, you may need to enable "Install from unknown sources" — go to Settings > Security and turn on "Unknown sources". If the issue persists, reach out via live chat and we'll help you out.

No, you don't need a separate account. Simply log in to the app using the same credentials you registered with on the website. Your balance, history, and all account data stay fully synced.