Logging in to ck1991 is usually straightforward, but occasional hiccups can happen. Here are the most common issues and how to fix them.
Forgot your password?
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes just 3 minutes.
Account locked?
After 5 consecutive failed password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or contact customer support.
Want to change your mobile number?
To change your number, go to Account Settings. You can add a new number after verifying your identity.
Two-Step Verification not working?
If you didn't receive your OTP, wait 1 minute and try again. Still nothing? Check your mobile network or contact support.